For decades, the U.S. Postal Service (USPS) has experienced rising costs and declining service. America’s mail carrier lost nearly $9 billion last year and unfunded liabilities now total more than $160 billion. For all this red ink, the USPS has yet to deliver a ten-year business plan (which was supposed to be delivered last summer) or turn around sliding on-time percentages. Fortunately, the new Postmaster General (PMG), Louis DeJoy, values reform and operational improvements over excuse-making and complacency. DeJoy is an outsider, working his way up in the private sector for decades while doing business with the USPS. His ample experience gives him unique insight into the failings of the struggling agency, which he is determined to fix regardless of the countless personal attacks directed at him. And for standing firm in his resolve to turn around the USPS, PMG DeJoy is truly a Profile in Courage.